Scripts That Convert: Improving Client Communication Through Role Play
Presented By:
Joanna Carson
Director of Training and Development
Re/Max Precision
July 15, 2026
9:00 AM Central Time
PrecisionZoom.com
2202 Woodlands Parkway
Clive, IA 50325
2.00 Real Estate Continuing Education Credit Hours
Approved State(s): IA  Category: Elective
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Effective communication is one of the most valuable skills a real estate professional can develop. This course explores how scripts, active listening, and role-playing can improve client interactions, increase confidence, reduce misunderstandings, and strengthen professional relationships throughout the transaction process.

Course Details
Learning Objectives

Upon completion of this course, participants will be able to:

  • Recognize the impact communication has on client satisfaction and transaction outcomes.
  •  Apply active listening and questioning techniques to uncover client needs.
  • Utilize proven communication frameworks in common real estate scenarios.
  • Demonstrate improved confidence through role-play exercises.
  • Adapt scripts to fit individual communication styles and client situations.
About The Instructor
With over 25 years in the real estate industry, and nearly a decade in the coaching and training space, Joanna brings an enthusiasm and vast array of experience to agents. As the Director of Training and Education at RE/MAX Precision, Joanna works with newer and seasoned agents alike and oversees the Continuing Education offered as part of the ongoing elevation of agent success and license renewal.
Education Credits
Real Estate Continuing Education (Iowa) 
2.00 Real Estate Continuing Education Credit Hours
Category: Elective
Price: FREE (No Fee)

This course has been approved by the Iowa Real Estate Commission for 2.0 real estate continuing education credit. Provider #262. Course Approval #262-7874-Elective.
Contact Us
Education Provider

Preferred Systems, Inc.
5148 Peach St, Suite 516
Erie, PA 16509
Phone: 888.455.7437
info@preferrededucation.com
www.preferrededucation.com
Instructor

Joanna Carson
REMAX Precision
2202 Woodlands Parkway
Des Moines, IA 50325
Phone: 480.737.0022
joanna@precisiondsm.com
REGISTER NOW